Cris

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Viewing 25 posts - 1 through 25 (of 71 total)
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  • in reply to: Boot up on power on #3947
    Cris
    Member

    Hello Ed,

    Please refer to BIOS updates for autorun BIOS – https://azulletech.com/topic/updating-access-bios-firmware/

    in reply to: Byte Win 10 not booting out of box #3946
    Cris
    Member

    Hello Daniel,

    If your device is failing to boot, please try this:

    1) Unplug the device from the power
    2) Press/Hold the power button for 45s and release
    3) Plug the power back in and boot.

    Should the device not boot, try the steps 2 more times.

    If you need to reach us, do not hesitate to reach out @ @azulletech.com”>support@azulletech.com, please include the order number.

    in reply to: Auto Run Jumper #3944
    Cris
    Member

    Please view this video for more details:

    in reply to: quantum 10 keeps switching off #3877
    Cris
    Member

    I am having the same problem too. It’s not hot, but keeps shutting off after a few minutes.

    Hello Jeff,

    Please restore your device and update us on whether or not the issue persists.

    in reply to: Recording Streaming Media. #3875
    Cris
    Member

    We have not tested performance for streaming, however you can record streaming media directly full screened from any device that’s HDMI.

    example:

    Computer -> TV will look like this in setup ” COMPUTER -> Recorder medium -> TV “, or TV box -> Recorder medium -> TV.

    You’ll be looking for a USB controlled HDMI IN to HDMI OUT device such as: http://www.avermedia.com/gaming/#product

    As I mentioned, this is untested but theoretically will work.

    As for recording youtube content, you can google YouTube to MP4 or whichever format you care to download as.

    in reply to: BIOS Auto Wake Functionality #3815
    Cris
    Member

    In other BIOS I have found the auto wake feature in Power tab –> Automatic power on –> Wake up on alarm –> Daily event –> etc. Is this functionality possible with the Quantum Access PC Stick? Thanks!

    Hello Cliff,

    This is something we’ve wanted to implement into our devices. Please sign up for our news letter to be up to date with any releases and road map updates.

    in reply to: Documentation for BIOS settings #3814
    Cris
    Member

    The BIOS has a lot of settings. Where can we get documentation that explains them? Thank you.

    Hello Dean,

    This is something we can work on, however we are making some BIOS tests prior to getting started. Thank you for your suggestion.

    in reply to: Running Q.Access headless? Having issues #3813
    Cris
    Member

    Yes. I know. Are you aware of any with a female plug?

    Hello Dean,

    Unfortunately I have not come into any female dummy plug listing.

    in reply to: Sleep Modes #3806
    Cris
    Member

    Preferably S3, but any true sleep state will work besides LPI or Hibernate.

    Hello John,

    We’ve let our staff and software engineers aware of this request. Please sign up for our news letter to receive updates on changes, releases and promos!

    in reply to: International Sales #3765
    Cris
    Member

    Any plans to sell your products, notably the mini PCs, through other vendors or Amazon France for example? If I order on this site, shipping is $50 which is quite prohibitive.

    Hello SB,

    Thank you for reaching out to us. We are looking into expanding our reach, however there are many things to consider such as returning of products and support for your time zone.

    in reply to: Quantum Access USB Power Output Control #3752
    Cris
    Member

    Hello Dean,

    The timeout options are in the advanced tab. Please be careful with what is changed here as you could potentially unintentionally brick your device.

    in reply to: Running Q.Access headless? Having issues #3713
    Cris
    Member

    The dummy plugs I have found all have a male HDMI connector which requires a female-to-female adapter and makes it stick out a lot. Can you recommend one with a female connector? Thank you.

    Hello Dean,

    You’re correct, the HDMI dummy plugs are mostly male and will require a female coupler to work.

    in reply to: Wireless disappeared after upgrade to Windows 10 #3712
    Cris
    Member

    Same situation is hapenning to me but the link above to get the new W10 drivers fails. Can you post a new link ?

    Thanks!

    Hello Mario,

    Try the link again.

    in reply to: Quantum Access USB Power Output Control #3711
    Cris
    Member

    Is there a way to turn off the power output on the USB port when the system goes to sleep or when it is shutdown? I have a 2.5″ hard drive attached and it keeps running all the time. I would like it to spin down when not in use. Perhaps there is a BIOS setting for this?

    Thank you

    Hello Dean,

    There are timeout options, but they will affect tshooting procedure if you choose to restore or manually install another OS at a later time. Our recommendation would be to disconnect the USB drive when not using it.

    in reply to: Audio \"Stutter\" when SpeedStep (EIST) is enabled #3703
    Cris
    Member

    Hello Bart,

    Please disable any energy saving option in BIOS. Though these processors and platform rely on being able to throttle, you can lessen the effect of it.

    in reply to: Factory Restoring Your Quantum Device #3702
    Cris
    Member

    Hello Jeff,

    Please download and keep this restore as a back up.

    https://www.dropbox.com/s/6y9130zodv5zvr4/Quantum%20Access%20LAN%20Win%2010.zip?dl=0

    Cris
    Member

    Greetings,

    Do you have a Microsoft Windows driver for the particular eMMC in the device?

    Hello Scott,

    we do not have this, it should be PnP.

    in reply to: Azulle vs. Mele #3624
    Cris
    Member

    I have 2 Mele Q.B.’s and 2 Azulle Q.B.’s …
    The Mele’s came Win8.1 and the Azulle Win10 …
    Besides the software , what are the differences between the 2 ?
    The layout of the Azulle must be somewhat different
    ( switch on rear ( Much Nicer ) ) , but is the circuit otherwise
    the same ?
    The reason I ask :
    The Win10 ( after upgrade ) on the Mele seems to be faster .
    Especially the Edge browser . The Azulle takes way longer
    to load pages of any size at all ……..
    Assuming the same circuit , I ‘ d ascribe that to software .
    The Azulle ( unlike the Mele ) has a sort of soft backround
    hash on white pages . I ‘ ve switched drivers etc . to no avail .
    This could be either software , or something in the board
    layout ? Any insight appreciated ………….
    Michael Miller

    Hello Michael,

    As per our phone conversation, do not hesitate to reach us again.

    in reply to: Sleep/Connected Stand By #3623
    Cris
    Member

    Chris,

    So is Azulle working on a driver update so that this issue will be resolved (eventually) without having no sleep functions? Or will this be resolved by microsoft?

    -Josh

    Hello Josh,

    We’ve corrected the issue by releasing a new revision.

    Thank you.

    Cris
    Member

    My customer purchased FOUR Azulle A-1043 QB units and I wish to clone the fully configured one to the other three using Acronis Advanced Backup 11.5. I can boot the the Acronis Boot Media USB but the SSD can’t been seen. I need the correct drivers for the controller chip-set and SSD, and any others, to add to the bootable media.

    Hello Scott,

    We’re not sure that the eMMC is compatible with Acronis. We would recommend using DD command (Any compatible linux distro such as gparted) or clonezilla.

    in reply to: Updating Byte BIOS Firmware #3567
    Cris
    Member

    Is the jumper included with the Quantum Byte currently distributed on Amazon? I require the Power On Power Loss feature and want to make sure I’m able to do this.

    What do I need to get exactly?

    Thanks.

    Hello James,

    All the bytes on Amazon are currently available and shipped with the autorun jumper.

    in reply to: Quantum View fails to boot suddenly #3555
    Cris
    Member

    On the original boot image, I power on the table and it immediately shows a:
    Windows failed to start….
    Status: 0xc000007b
    Info: An unexpected error has occured

    I booted to the recovery USB WINPE drive, but DiskPart is not able to list the eMMC drive.

    Did the eMMC just die? Anyone else experience this?

    Hello Davey,

    We apologize for the inconvenience. Could you please provide us with a screen shot of the restore error. Send all information to @azulletech.com”>support@azulletech.com.

    Thank you.

    in reply to: Updating Byte BIOS Firmware #3554
    Cris
    Member

    I did this BIOS upgrade and it seemed to work, but the Power On Power Loss feature is still not working. I have a pre-jumper version of the Quantum Byte, so I’m not sure if the newest version of the BIOS (linked above) can work without the jumpers. Is there an older version of the BIOS that has the Power On Power Loss feature that I could try?

    Hello Mike,

    Please download this: */Software/BIOS/Byte/Quantum%20byte%20Auto%20Run%20BIOS%20V130.zip

    Then unplug the device, and reseat the power connection.

    The device should turn off and back on.

    in reply to: Running Q.Access headless? Having issues #3538
    Cris
    Member

    Good evening,

    I’m trying to get my QA to run headless, and to access it via VNC. However, whether I boot it from powered off, or unplug it from my TV, on the VNC viewer I get some really odd behavior. The screen as I see it in VNC Viewer blinks a couple times, I can see the mouse pointer move when I give an input, and then after about 5s, the screen goes black, and the pointer turns into a tiny little box. I’ve updated the Intel HD graphics drivers from the Azulle support page, and have so far left the BIOS stock. About a year and half ago, the Intel NUCs were having similar issues, but I don’t fancy kludging together a HDMI to VGA adapter with resistors wrapped in tape, or buying a female-female HDMI adpater to use a HDMI monitor emulator. Also, with Windows 8.1 (Bing), I don’t see a simple way to enable remote desktop from a Mac without trying some risky 3rd party software. I also don’t want to upgrade to Win10 yet, because a few applications I need aren’t tested on the latest Windows builds.

    Hello Justin,

    Please use an HDMI dummy plug.

    in reply to: Accessing Boot Options \ Installing another OS #3524
    Cris
    Member

    Yea …… Closest I can find to a universal fix :

    http://www.rodsbooks.com/refind/

    But too complicated for me .
    I’ll wait until there’s a uefi version of unebootin’ or somesuch .

    Hello Michael,

    I will try this, however the issue doesn’t stem from EFI, it comes from the OS compatibility WITH EFI on a 32 bit platform. Debian is catered for 32 bit EFI, therefore it makes it a great OS to begin working with, however there are still issues such as sound and Bluetooth. WiFi could be fixed by compiling drivers or installing a natively supported USB wifi adapter.

Viewing 25 posts - 1 through 25 (of 71 total)