windows installation cannot proceed

New Home 2019 Forums Quantum Access windows installation cannot proceed

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    • #16554
      newedgar
      Participant

      Dears, I have new Quantum Access Mini PC stick, windows 10 2gb ram. In my first time using i get a windows message : The computer restarted unexpectedly or encountered unexpected error. Windows installation can not proceed. To install windows click ok.to restart the computer , and then restart the installation.

      I click ok, but restart and appear this message again. Please your support for fix this issue.

      Best Regards
      Edgar Caceres
      newedga@hotmail.com

    • #16576
      Azulle Support Team
      Spectator

      Hello newedgar,

      Thank you for contacting Azulle. We are very sorry for the inconvenience you are experiencing. I would help you to troubleshoot your device.

      My first recommendation will be to try the device in a different TV or monitor, just to confirm if the behavior is the same.

      The ultimate solution is to perform a factory restore on the device, that will reinstall the Operative System, giving you a clean and fresh Windows to start again. You can follow the instructions of how to make it here:

      http://azulletech.com/topic/quantum-factory-restore/

      It’s very simple, basically you need to download the restore file, in your case please use this one:

      ftp://ftp.azulletech.com/Recovery/Quantum%20Access/QAccess-Win10_1607.zip

      Decompress it in the root of a USB drive (FAT32 formatted and named WINPE) and then boot from the USB on the Access (you will need a USB HUB or a USB Extender), wait for the process to finish and restart the computer. In the end of the Post there is a video that you can watch as a visual guidance:

      Let me know if that fix the issue and do not doubt to contact us if you have any question or need further help.

      Best regards

    • #16867
      newedgar
      Participant

      It works, thanks for your support.

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