Windows 10 Not Authorized

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  • #21998


    Put my BRAND NEW Quantum Access into the TV, and booted it up.

    I spent over 6 hours downloading updates, and NOW it says that it is an unauthorized version of Windows……according to the troubleshooter, the version on the stick is an upgrade from an earlier version of windows, and is only Windows Home.

    The label on the device is QD10-ID:3259341324878

    The label on the box is: QA20171123298

    At the least I need the authorization code, or I need an RMA because I don’t have 4 or 6 days to screw with thing.

    Thank you

  • #22132

    Azulle Support Team

    Hello rstetson,

    Thank you for using our forums. We are very sorry for the inconvenience. Please send us an email to with the information mentioned in your POST. We will find your unit’s key license so you can activate your system without an issue.

    Best regards.

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