USB 2.0 Fails

New Home 2019 Forums Azulle Byte Plus USB 2.0 Fails

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    • #11211
      mfgiuliano
      Participant

      USB 2.0 keeps failing. Is there a driver update that can fix this?

    • #11303
      Azulle Support Team
      Spectator

      Hello,

      We are very sorry to read that. Let me ask you some questions:

      Are the USB 3.0 working properly?
      Did you change something on the BIOS? Disable the USB port or alter its behavior ?
      Have you tried different USB devices on the unit to confirm the malfunction ?

      Could you please reinstall the drivers for the chipset:
      ftp://ftp.azulletech.com/Software/Drivers/Byte%20Plus/Latest%20chipest%20driver.zip

      Let us know any progress and do not hesitate to contact us directly if you need further assistance. We’re available mon-fri 9am-5pm est, you can reach us directly, via email: @azulletech.com”>support@azulletech.com, through live chat or via phone: 786 233 6769

      Best regards

    • #11378
      mfgiuliano
      Participant

      Thank you Luis I will try the reinstall. No haven’t touched the Bios or disable the port. The 3.0 ports are working fine. Will let you know how I do.

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