Upgrading to Windows 10

New Home 2019 Forums Tech Support Upgrading to Windows 10

Viewing 9 reply threads
  • Author
    Posts
    • #2042
      Cris
      Member

      ACCESS AND BYTE

      Depending on where you’ll be creating the install USB media for windows 10, you’ll want to choose either the 32/64bit media tool. This will have no different outcome on the USB Windows 10 install media.

      EXAMPLE: I’m creating the install USB from a 64bit Laptop, I will download the 64bit Media tool to install. Should I be using a 32bit Windows Laptop, I would choose to install a 32bit media tool.

      Download tool 32bit: http://go.microsoft.com/fwlink/?LinkId=616935
       
      Download tool 64bit: http://go.microsoft.com/fwlink/?LinkId=616936
       
       
      Once you run the tool (Have a 4GB USB drive ready and connected) follow the prompt and select USB install, select the appropriate drive letter and when prompted for the OS, simply choose 32bit windows 10 HOME and continue.
       
      The tool will download and configure the USB drive automatically and prompt you when complete.
       
      Now, move the tool over to the Quantum Byte and launch the installer (This will most likely be automatic if the default settings are kept for auto launch), if not, simply go into your USB drive (drive letter D:\ most of the time) and start the setup manually.
       
      Select upgrade and continue to follow the prompt.
       
      Make sure you have atleast 16GB of free space before the update.
       
      Once windows 10 is running, and you’ve verified full functionality; simply run DISK CLEAN UP (Right click C:\ and select properties, then DISK CLEANUP) and locate the option “CLEAN UP SYSTEM FILES”, check everything in this window and continue with clean up.

      ***TABLET USERS: DO NOT UPGRADE. DISPLAY WILL NOT RETURN AFTER SLEEP :::: DOES NOT AFFECT TABLETS SN:2015xx4000+***

    • #2244
      Steve
      Guest

      I was planning to upgrade mine to the latest build of windows 10 but would like to know about what you posted …
      <it> ***TABLET USERS: DO NOT UPGRADE. DISPLAY WILL NOT RETURN AFTER SLEEP*** </it>
      is there an issue with the screen after upgrading?
      Thanks

      • #2246
        Cris
        Member

        Hi Steve,

        There is a known bug where the display does not return when the device goes to sleep, additionally screen orientation is affected along with the use of the touch sensitive windows button. Do not install Windows 10, it WILL affect user experience.

        Work arounds:
        Screen not turning on: Disable all sleep function and create a blank screen saver
        Screen orientation: Set manually
        Windows button: None

      • #2421
        John Ertl
        Guest

        I have had the same problem since I got this tablet and am really hoping a patch can come out for it. This is a very frustrating thing to deal with, and it is not unreasonable to expect my tablet to be able to go to sleep and wake up normally. Please make a patch and address this issue.

        Additionally, I have another problem whereby every once in a while when I start up my tablet, it boots up in accessibility mode. It is a major annoyance when it happens and I have simply resorted to hard resetting the tablet when it happens.

      • #2448
        Cris
        Member

        Hello John,

        We recommend everyone remain on Windows 8.1 till we give the green light. Adjust the power button to shutdown instead of sleeping, this will give you a short boot time but a boot every time instead of having to hard reset.

        Additionally, disable accessibility mode entirely, including the service to prevent the mode from ever starting.

      • #3315
        Kathy
        Guest

        Hello!

        First off, let preface this reply by saying I absolutely love my Quantum View tablet. Even with the minor “glitches”, it is the best tablet out there for the money! I’ve had mine for almost a year now as well as the Quantum Byte! I am hoping to get the Quantum Access bundle soon! Great products! Great customer support!

        I made the mistake of upgrading to Windows 10 (a month or so after its’ release) without reviewing this site first. After working with it a couple weeks, I decided to go back to Windows 8.1. Since that time, the “sleep” issue is still alive and well even after doing a clean install of Windows 8.1 (provided by Azulle techs).

        VIEW2014002072

        Will the “work around” solve the issue on this model as well?

        “Work arounds:
        Screen not turning on: Disable all sleep function and create a blank screen saver
        Screen orientation: Set manually
        Windows button: None”

      • #7272
        Art
        Guest

        I just posted fixes for Windows issues (Sleep mode, display orientation and windows button).
        Check out https://azulletech.com/topic/quantum-view-windows-10-work-around/

    • #2313
      Walt
      Guest

      I got my QView yesterday.
      After it did all the initial setup stuff, it asked me if I would like to install Windows 10.
      Since nothing in the package warned otherwise, I said sure.
      Everything installed fine. Sleep, screen orientation and windows button all work correctly.
      There was no USB media involved, everything was done with the network connection.

      • #2346
        Cris
        Member

        Hello Walt,

        Thank you for updating us, please provide us with the device serial number so that we could test.

    • #2377
      Walt
      Guest

      VIEW2015094481

    • #3089
      Peter
      Guest

      Any update on this?

    • #3213
      Cris
      Member

      Hello Peter,

      All tablets running 2015xx004000+ are okay for Win10 upgrade, if you’re below that serial number then we apologize for the inconvenience.

    • #3344
      Sam
      Participant

      Hi Kathy,

      Thanks for your feedback!

      Will the “work around” solve the issue on this model as well?

      Yes, as these are available settings across various recent versions of the Windows operating system, they also apply to 8.1. This is the first we’ve heard about the issue persisting even after reverting back to 8.1, so we’ll let you know if we have any more information for you in the future.

      • #5420
        Kathy
        Guest

        Good morning,

        I am returning to this forum wondering if there has been any updates to enable the older Quantum View compatibly with Windows 10 eliminating the display problem? Any information would be appreciated.

        Kathy

      • #7273
        Art
        Guest

        I just posted fixes for all of the Windows 10 issues.
        Check it out at

        Quantum View Windows 10 work around

    • #3360
      Peter
      Guest

      From what I’m reading there is no intention of fixing the windows 10 issues? If that is the case then that is extremely dissapointing as one of the main reasons for buying this was the ability to future proof by updating to windows 10

      • #3414
        Cris
        Member

        Hello,

        We’ve made the necessary adjustments so that our future products are not affected. Windows 8.1 will continue to be supported till 2023, according to Microsoft. I would not fear Microsoft pulling support or having Windows 8.1 become “obsolete”.

        If you need to reach us, do not hesitate to contact us directly at 786-233-6769.

    • #4179
      Sunil
      Guest

      My Quantum View has a SN lower than SN:2015xx4000+
      Hence I’ve not upgraded to Windows 10 based on your recommendation, although I would like to.
      Please can you indicate when the known bug will be resolved for Quantum View tablet with SN lower than 4000.
      Thanks much.

    • #4617
      Grant
      Guest

      I too would like to know why this can not be fixed with a firmware update to the chipset. I find it very odd that of the 10+ devices I have upgraded to Windows 10, across various manufacturers, and various hardware configurations (note 2 with similar Bay Trail chipset) this is the only device that can no longer function properly in sleep mode. My guess is this is a flaw in the hardware design, and is not capable of being resolved through firmware/software (requiring the hardware revision as noted) or the manufacturers of your hardware no longer support the revision (why re-write firmware when you can force the customer to buy a new product). This begs the question: Why does the Windows 10 sleep/hibernate functions work on Quantum View Tablets with serial numbers 2015xx4000 and above? What “necessary adjustments” were made (yes, technical white paper, please)?

Viewing 9 reply threads

You must be logged in to reply to this topic.

Login here

Register here