SD chip not available issue

New Home 2019 Forums Azulle Byte Plus SD chip not available issue

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  • #23477

    rbrines1
    Participant

    Ever since the Windows 10 1803 update, the internal SD chip reader does not appear in Windows Explorer or Device manager. Well, sort of….

    If I do a restart, the SD chip appears in WE and is accessible, but then it disappears. If boot form a shutdown, the SD chip is missing. Period.

    I have discussed this with whoever is on the other end of chat and was told that the issue is being looked at. It has been quite a while not, Is a fix eminent, or is this something I will just have to live with?

    Bob

  • #23724

    rbrines1
    Participant

    Since Azulle hasn’t answered here, let me give some more info:

    I took the 128g class 10 SD out of the Byte plus and replaced it with a 32g “not class 10” SD. The new SD works just fine. Loaded it with data and accessed that data.

    I now surmise that the Azulle bios and W10 1803 is incompatible with class 10 SD’s or alternately SD’s larger than 32g are incompatible. But then I have not tried a class 10 32g.

    Bob

  • #23954

    Azulle Support Team
    Keymaster

    Hello,

    Have you tried to revert the update to see if the SD card keeps working with the system ? In order to do that, please check the follow guide: https://www.addictivetips.com/windows-tips/roll-back-to-windows-10-1709-from-1803/

    Let us know the result.

    Best regards

  • #26756

    gaylordw
    Participant

    Hello,
    I have a byte plus that no longer can see the sd card. I’ve tried an 8, 16, and 128 gb card all with the same result. In the w10 device manager it shows an error with the storage class controller (error 10) device cannot start. I have reverted it back to the original w10 1803 install from your download support page and still no luck. The cards all work fine when used in a usb adapter but will not work in the card reader. Any suggestions?

  • #27194

    Azulle Support Team
    Keymaster

    Hello gaylordw,

    We are very sorry for the inconvenience. Please reach directly to us: support@azulletech.com or call us at 786 233 6769.

    Best regards

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