Quantum View fails to boot suddenly

New Home 2019 Forums Tech Support Quantum View fails to boot suddenly

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    • #3541
      Davey
      Guest

      On the original boot image, I power on the table and it immediately shows a:
      Windows failed to start….
      Status: 0xc000007b
      Info: An unexpected error has occured

      I booted to the recovery USB WINPE drive, but DiskPart is not able to list the eMMC drive.

      Did the eMMC just die? Anyone else experience this?

    • #3555
      Cris
      Member

      On the original boot image, I power on the table and it immediately shows a:
      Windows failed to start….
      Status: 0xc000007b
      Info: An unexpected error has occured

      I booted to the recovery USB WINPE drive, but DiskPart is not able to list the eMMC drive.

      Did the eMMC just die? Anyone else experience this?

      Hello Davey,

      We apologize for the inconvenience. Could you please provide us with a screen shot of the restore error. Send all information to @azulletech.com”>support@azulletech.com.

      Thank you.

    • #5289
      Don horn
      Guest

      My quantum byte will not boot. And I can not even access the bios. No matter which button on the keyboard I use to boot to the bios nothing happens. All I get is a blue screen. I have a early version of this computer so there is no jumper to reset. How can I get the system reset to factory settings?

    • #5349
      Azulle Support Team
      Spectator

      Hello Don horn,

      The jumper is not for reset the device, is for the autorun feature. Did you try this to access to the BIOS:

      Please make sure that your keyboard batteries are OK and the dongle is connected to a USB port correctly. You can reach us directly at @azulletech.com”>support@azulletech.com.

      Thank you,

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