Factory Restoring Your Quantum Device

New Home 2019 Forums Tech Support Factory Restoring Your Quantum Device

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    • #2095
      Sam
      Participant

      The restore process is nearly identical across our devices, and requires a freshly erased and formatted USB drive. The only differences are the files used to restore and the format and name of your USB drive. Please take note of these.

      Please download the appropriate archive for your device:

      *NOTE* WIN8.1 AND WIN10 RESTORES ARE NOT INTERCHANGEABLE DUE TO EMBEDDED WINDOWS KEY
      Quantum Access Restore Files Win8.1
      New build Quantum Access & Quantum Access LAN Restore Files Win10
      File System: NTFS
      Volume Label: WINPE
      **QUANTUM ACCESS REQUIRES A USB HUB OR microUSB to USB adapter**

      *NOTE* WIN8.1 AND WIN10 RESTORES ARE NOT INTERCHANGEABLE DUE TO EMBEDDED WINDOWS KEY
      Quantum Byte Windows 8.1 Restore Files
      New build Quantum Byte Restore Files Win10
      File System: NTFS
      Volume Label: WINPE

      Next, extract the contents of the archive file you downloaded.

      Insert an 8GB USB drive that doesn’t contain any important data. Formatting the drive will erase everything on it.

      Step 1

      Open this PC, right click on the (D:\) drive (your USB drive), and select format. Select either NTFS as noted for your device above. After the process is complete, name the drive “WINPE”, and then drag and drop the extracted restore files onto it.

      Step 2

      Step 3

      Step 4

      Step 5

      ===================================================================================================================
      EXAMPLE
      Downloads/exampleRestoreFile.zip (Extract here will result in creating a exampleRestoreFile Folder)
      Downloads/exampleRestoreFile/ (move into the directories till you reach bootmgr/bootmgr.efi/bootex.log file)

      Step 6

      Copy the entire directory of above /Downloads/exampleRestoreFile and move the content into D:\
      Now D:\ will have all the content, including folders and bootmgr/bootmgr.efi/bootex.log

      Step 7

      Step 8
      ===================================================================================================================

      Next, reboot the device while the USB drive is connected. Press F7 repeatedly as the device boots. This will launch the boot menu. Select your USB drive.

      Should F7 not work (dependent on BIOS revision), Press DEL during boot to reach BIOS. Move to the furthest most right tab (SAVE AND EXIT), locate “BOOT OVERRIDE” and select the appropriate boot device.

      After the process is complete, your device will reboot as if it is new.

    • #2219
      Cal Latham
      Guest

      This email is for Cris.

      You responded yesterday to my request for assistance on installing Windows 10 on my Quantum View 10.1 HD. Thank You for returning my call and sorry I was not here. I have restored my HD to the factory default and have about 20 GB free. Do you have any idea when I will be able to upgrade to Windows 10 1511? Perhaps I am incorrect but it looks like a “NEW” install of 10 works but several drivers are missing that are unique to the HD causing issues. Is there a driver folder somewhere?

      Thank You for your assistance and am looking forward to when I can install Windows 10.

    • #2221
      Cris
      Member

      Hello Cal,

      Unfortunately our display hardware is currently incompatible and we still recommend NOT upgrading to Windows 10. If you’d like, I could pull drivers from a working device and upload them. I would require the serial number to the device to keep the drivers within the same release.

      Additionally, I removed the phone number you posted. We appreciate you providing us your information but please do not post your private information on public forums.

    • #2465
      Alan Birtwistle
      Guest

      Have been trying for days now to download Quantum Access Restore Files but to no avail I keep getting a failed message after 26 to 36 mb of download and a very slow download speed my normal download speed would be in excess of 30mb/sec but on your server its around 100 to 200kb can you supply a stable link for me to download the file I need to reset my Quantum Access back to 8.1 as on windows 10 things are not right (sound , video, and wifi).

      Regards Alan

      • #2487
        Cris
        Member

        Hello Alan,

        We’ve tested the download on our end, and everything is fine. Please try using a FTP client such as FileZilla or WINSCP. Log in as anonymous and retry the download.

        Host: 70.35.206.127
        Access restore location: /Recovery/Access/

    • #2514
      Tim Dominick
      Guest

      Thanks for the info you guys are the best.

    • #2520
      Quin Dennis
      Guest

      Hi, great device, I’m planning on using many more.

      I have one issue, the wireless driver, I need a copy of it. I’ve upgraded to WIN10, much, much better than 8, but the wireless driver doesn’t seem to load at startup. Perhaps it has become corrupted. Can you please point me to a download?

      • #2522
        Cris
        Member

        Hello Quin,

        If you need to reinstall the drivers, please download and extract this driver package: Windows 8.1 and 10 Drivers

        Included will be the chipset and wifi drivers for our devices. If you need further assistance, do not hesitate to contact us.

        Thank you.

    • #2707
      Chris
      Guest

      I’m trying to download the restore files for the Quantum View. Have downloaded twice now, once through Google Chrome and once through Filezilla, and both times the zip folder is coming up as corrupt and refusing to extract. Can you shed any light on the problem?

      Thanks

    • #2719
      Cris
      Member

      Hello Chris,

      We’ve tested our file, no corruption on our end. It’s possible that you’re having issues with the download. Try WINSCP, sign in as anonymous.

    • #2731
      Jesse
      Guest

      Hey, I’m really at a loss with my View HD tablet. I upgraded to windows 10 and was having problems with the display because whenever I would sleep it the screen would go dark and never turn back on. I would have to press and hold the power button every time to turn it on. So I figured Microsoft would fix it during the time of the upgrade, but they didn’t. Then my time to downgrade back to Windows 8 expired so I downloaded your recovery software and put it on the tablet. Now I can’t use the touch screen at all, the internet is extremely slow, and now even on Windows 8, when I sleep the tablet it won’t wake up from it. I’ve looked through your FTP server and could not find the drivers, I tried to install the goodix drivers but it said there was a problem with the device. I don’t think you posted the View HD drivers. You uploaded a file called Windows 8.1-10 drivers but when I try to install them on Windows 8 it says my operating system isn’t supported. I check Windows update with nothing to be found. Please help, I really miss the tablet.

    • #2732
      Anthony
      Guest

      My Quantum Access has been stuck in the EFI shell and I can’t seem to get it to boot up any more. I downloaded the access restore files and loaded them to a flash drive and then I was able to get the device to boot from the flash drive just fine. But when the device boots up, I always get an error and then device shuts off. What other options do I have?

    • #2733
      Greg
      Guest

      Jesse,

      I’m having the same issue. Upgraded to Windows 10 and how the tablet will not wake once I hit the power button to put it to sleep. I’ve spent all day trying to work out a solution and nothing works.

      Azulle Support,

      Is there any fix coming for this? I’m hoping I won’t have to return this tablet to you guys.

    • #2756
      Jon
      Guest

      Jesse,

      I had a similar problem with upgrading to WIN10 as well. I can’t say what the exact problem is, but there is one piece of hardware where, if the driver is installed for windows 10, it causes the tablet to be unable to wake from sleep. I know there are a few tablets that have this issue (at least one of the winbooks has this problem).

      For the touchscreen driver, I had to dig around the ftp site, but the driver is located here: Goodix touchscreen driver

      For some reason it isn’t included by default in the restore image.

    • #2763
      http://spp.pt/APP/news/pandora_uk/pandora_charms_for_bracelets.html
      Guest

      I think the article is very helpful for us,it has solved our problem,thanks!

    • #2773
      quantum_access_user
      Guest

      Hello User,

      Thank you for reaching out, please contact @azulletech.com”>support@azulletech.com with the order ID of the purchase, we’ll schedule an RMA of the item.

    • #2809
      chris
      Guest

      My Quantum Access is stuck at the EFI shell, and will not boot into WIndows any longer. I downloaded the restore, loaded onto a USB, ensured the volume name is WINPE, and rebooted the system selecting my USB drive to boot from. The recovery has an error after calling wpeinit:


      ERROR: The system was unable to find the specified registry key or value. WinPESource is drive letter ""

      Drive letter NOT found.

      Trying to find drive letter using diskpart

      Running Diskpart to get Volume letters

      Parsing list to find WinPE

      WinPESource is ":\"

      call :\Scripts\Main.cmd
      The system cannot find the batch label specified - \Scripts\Main.cmd

      After this, I am left with a command prompt. I tried running diskpart manually, then list volume, but the system says there are no volumes available. That may be why it is not finding the Main.cmd script. This leaves me with a system I am unable to restore. Are there any suggestions to move beyond this step, or would the unit need to be sent for RMA perhaps?

      Thanks.

    • #2810
      Cris
      Member

      Hello Chris,

      Please send us an email at @azulletech.com”>support@azulletech.com with the order ID of the device purchased, the serial number , and a brief description of the issue and steps attempted to resolve the issue.

    • #3090
      Alexandre Mac Fadden
      Guest

      Hi Guys,
      I have 2 quantum access that upgraded to Windows 10 smoothly but after a few week both stopped to work. They “try” to startup Windows 10 but after a while they just turn off the device.
      I tried to use the procedures you mentioned here but no success to boot thru this pen drive (same issue: starts the process and turn off the device)
      Could you please help me on that?
      Cheers,
      Alexandre

    • #3321
      Sam
      Participant

      Hi Guys,
      I have 2 quantum access that upgraded to Windows 10 smoothly but after a few week both stopped to work. They “try” to startup Windows 10 but after a while they just turn off the device.
      I tried to use the procedures you mentioned here but no success to boot thru this pen drive (same issue: starts the process and turn off the device)
      Could you please help me on that?
      Cheers,
      Alexandre

      Hi Alexandre,

      Please either send us an e-mail at @azulletech.com”>support@azulletech.com or call us directly at (786) 233-6769 and we’ll work with you to sort this out.

    • #3355
      Jeff
      Guest

      Is there a downloadable restore file for the latest Windows10 Quantum Access with LAN Port?

    • #3357
      Cris
      Member

      Is there a downloadable restore file for the latest Windows10 Quantum Access with LAN Port?

      Hello Jeff,

      Yes there is a restore file, scheduled to go up next week.

      • #3358
        Jeff
        Guest

        Thanks Chris!

      • #3359
        Jeff
        Guest

        Thanks CRIS! 😉

      • #3494
        Jeff
        Guest

        Still hoping to see the restore files for the Quantum Access with Windows 10 soon. Thanks!

    • #3523
      Cris
      Member

      Still hoping to see the restore files for the Quantum Access with Windows 10 soon. Thanks!

      Hello Jeff,

      We will release Windows 10 restore files when the Access (non lan) when we release the std. access with Win 10. The reason for this is because you will NOT be able to activate the access if the access you purchased came with Windows 8.1 and you restore using Windows 10. The keys are embedded and will not activate using a key from a different OS.

    • #3539
      Jeff
      Guest

      Cris,

      We actually purchased the Windows 10 version of the Quantum Access with LAN Port. We’ve purchased 3 units and have been testing them with our hardware and software. We’ve also been testing potential configuration scripts to be completed by our field crew if we were to use these. With all the testing we’ve been doing we’d like to reset them back to their native configuration.

      Thanks,

      Jeff

    • #4176
      Kyle Johnson
      Guest

      Can someone please fix the FTP so we can access the restore files for the Byte?

      I have unit that needs to be restored since it will do boot past the Windows 10 boot-up screen.

    • #4847
      TH
      Guest

      I’ve tried multiple times to download the Win 10 restore file but always encounter errors due to its size. 4.4G in a zip. Is there a way to get the file other than download?
      Thanks

    • #4874
      Azulle Support Team
      Spectator

      Hello TH,

      Could you copy and paste here the error you get? Download the file from our FTP I think is the fastest and more directly way but we can try some alternatives if it doesn’t work for you.

      Thank you.

    • #5256
      Charles
      Guest

      This is what is stated above about restoring Quantum Access:

      *NOTE* WIN8.1 AND WIN10 RESTORES ARE NOT INTERCHANGEABLE DUE TO EMBEDDED WINDOWS KEY
      Quantum Access Restore Files Win8.1
      Quantum Access LAN Restore Files Win10

      So I bought Quantum Access (not with LAN) with Win10, not Win8.1
      So where do I find Restore Files for mine (Quantum Access Restore Files Win10)?

    • #5260
      Azulle Support Team
      Spectator

      Hello Charles:

      I have updated the original Post and included the Win10 restore file for the Azulle Quantum Access. Here is the link:

      ftp://ftp.azulletech.com/Recovery/Access/Quantum%20Access%20%20Win10.zip

      Thank you

    • #5712
      drew
      Guest

      Hello,

      I recently reverted back to WIN 8 on my quantum view hd (3000 series), off the usb drive as instructed, however now my touch screen is not working. Is there an available driver that I can download to get this working again?

      Thanks

    • #5745
      Azulle Support Team
      Spectator

      Hello Drew,

      The solution for the issues with your touch screen is the follow:

      Please restart the device and press DEL immediately during boot to reach BIOS SETUP. Once in the bios, move over to the advanced tab and scroll down to OS/BOM (third option from the bottom) and make sure that the touch panel option is set to FocalTech(View2014002999 or lower), or Goodix(View20153000 or higher)

      Do not hesitate to contact us directly if you any question or need further help.

      Thank you.

    • #6955
      Leonardo
      Guest

      Works for me.
      Thanks!

    • #7362
      Ali
      Guest

      I have the same problem but my Device dose not launch BIOS at all , what i see is only black screen “no signal” I tried to click rapidly f1 f2 f3 f4 f5 ,,,,,,,f7,,f12,,, del,,. when system booting up but nothing worked . the only thing happen is the red led turn into blue when booting up !!! plz help .

    • #7713
      JP
      Guest

      Hi All,

      I’m hoping someone can help me get my Quantum View 10.1 back up and running again.

      I attempted to upgrade to Win 10, but, part way through installation one of the reboots spawned a command window which quickly flashes up followed by “Restoring previous version of Windows” which never completes. Now every time I power on I’m stuck in this same loop.

      Is there any way I can restore back to my previous Win 8.1 and retrieve my document files ?
      Worst case for me, how can I restore my tablet so I can boot a fresh version of Win 8.1 ? as my tablet is bricked right now 🙁

      Any help is greatly appreciated.

      JP.

    • #7818
      Azulle Support Team
      Spectator

      Hello JP,

      Let me help you with a couple of ideas. You can always go back to Windows 8.1 performing a factory restore, the instructions of how to do it you can find above. However that would wipe out your hard drive, if you are in the need to save you files I would recommend you to boot from a live distro 32 bits to copy your files to an external hard drive or USB. The distro will not fully work out the box (no Wi-Fi, BT or sound) but it will be functional enough to allow you to transfer the files.

      Thank you,

    • #8666
      Christian
      Guest

      Hi, I need a recovery image for Windows 10 Pro.

    • #10388
      JoseHH
      Participant

      Hi Support Team , I just got my Azulle Quantum Access Mini PC and did start the first 3 times , today did not want to start and took me to a page when keep on re-stating , later re-set and will not start anymore , giving me a message can not fin boot device , please help

    • #10929
      Azulle Support Team
      Spectator

      Hello JoseHH,

      Please reach out to us immediately so that our technicians could go over all the details to this issue and provide you the absolute best solution. If you’re unable to reach us directly at 786 233 6769, do not hesitate to reach us via email: @azulletech.com”>support@azulletech.com or through live chat. We’re available mon-fri 9am – 5pm eastern time.

      Thank you

    • #11288
      watts428
      Participant

      Are there any plans to create a Win8.1 restore file set that works? I have tried it several times with different USB drives and it simply does not work. I’ve worked with you tech support and still no luck. I did use the “New build Quantum Access & Quantum Access LAN Restore Files Win10” and it restores and works great. Unfortunately the Access was originally Win8.1 and will not activate now that 10 has been installed.

    • #11493
      adamwbb
      Participant

      Switched a BIOS setting and now my Device dose not launch BIOS at all , what i see is only black screen “no signal” I tried to click rapidly f1 f2 f3 f4 f5 ,,,,,,,f7,,f12,,, del,,. when system booting up but nothing worked . the only thing happen is the red led turn into blue when booting up. and the keyboard will freeze.
      How do you reset the BIOS in this state?
      There’s no CMOS reset pins on the mother board.

      HELP IMMEDIATELY NEEDED!!!!!!

    • #11845
      Azulle Support Team
      Spectator

      Hello,

      Are there any plans to create a Win8.1 restore file set that works?

      Please recheck the link for Windows 8.1, we’ve reviewed the ISO and is working as it should. If you want we can generate a MD5 so you can confirm that you have the correct file.

      Switched a BIOS setting and now my Device dose not launch BIOS at all

      What did you change on the BIOS? Please be careful with what is changed as you could potentially unintentionally brick your device. Also try with the follow: unplug everything, wait 10 secs, turn the TV on, connect all the cables, pick the proper HDMI input and then, turn the device on

      Let us know the result.

      Thank you

    • #12168
      watts428
      Participant

      I downloaded the Windows 8.1 files again and recreated the USB restore stick. It still fails in the exact same place. It starts the process then a red window pops up:

      ****************************************************************************************
      ****************************************************************************************
      Making directories . . .
      The system cannot find the drive specified.
      “Failed to make w:recyclerscratch directory”

      An error has been detected.

      Script Start Time is 15:30:01.65
      Script Stop Time is 15:30:25:83

      X:windowssystem32>

      The same error I got before.

      This is the same Access PC that I have successfully restored Windows 10 to with no issues. It was originally Windows 8.1 so I need to restore it to 8.1 first.

      Attachments:
      You must be logged in to view attached files.
    • #12199
      Azulle Support Team
      Spectator

      Hello watts428,

      I am very sorry for the inconvenience. Let us assist you with the issue that you are experiencing.

      First, let’s make sure that your factory restore file is the same from the server. In order to do that we are going to use MD5SUM, since it is largely used for verification purposes around the Internet.

      The MD5SUM from the server: 6c 59 55 71 f9 0d db 01 05 b9 bc bc 73 e7 59 e0

      In your Windows computer, do the follow(see attached picture):

      – Open the folder where you saved the restore file
      – At the top left corner of your screen when you’re in the folder, click “File” and hover over “Open command prompt.”
      – Select “Open command prompt”
      – Type this command and press Enter:

      CertUtil -hashfile “Quantum Access Restore.zip” MD5

      Compare the output, both strings should be the identical.

      If the files are the same, then it’s probably something on the USB:

      -Could you check that you copied all the files to the root of the drive ?
      -Make sure that the USB drive doesn’t have any extra partitions
      -Is the USB labeled as WINPE and formatted as FAT32 ?

      Please update the result.

      Thank you

    • #12302
      watts428
      Participant

      I downloaded the file again and ran the MD5SUM:
      F:\Downloads\PCCard\Windows 8_1 Restore Files>certutil -hashfile “Quantum Access Restore.zip” MD5
      MD5 hash of file Quantum Access Restore.zip:
      6c 59 55 71 f9 0d db 01 05 b9 bc bc 73 e7 59 e0
      CertUtil: -hashfile command completed successfully.
      It matches.
      I checked the number of files in the unzipped directory and it was 50, I check after I copied to the USB drive and it was 50 on each drive. I tried 3 different drives. A generic 8GB, a Lexar 8GB and a 16Gb SanDisk. All labeled WINPE and all formatted FAT32. All failed with the same above posted error.

      The Access stick is Model:A-1048QA
      S/N QA2015090896
      on the end of the stick: QD08-ID:2667035560574
      The BIOS is Core Version 5.008
      When it boots you see AZULLE – Technology Inspired by Real People V4.00

      As I have said before, I can restore it with the Win10 restore files above with no problem, but no the Win8.1 files.

    • #12374
      Azulle Support Team
      Spectator

      Hello watts428,

      Thank you for the update. Let’s just try a different approach:

      You can install Windows 8.1 Home 32 bits by downloading the file from Microsoft and after that you just need to install the drivers so the hardware can function properly.

      Let me explain a little further:

      Our restore file is just a plain Windows 8.1 Home version (we don’t install any type of bloatware) plus the drivers for the hardware on the device (Wi-Fi, Bluetooth, …). By accessing this Microsoft webpage you will be able to download a tool that will allow you to prepare a USB drive to install Windows 8.1 as regular. Please make sure to select Windows 8.1 and 32-bit (x86) for the Architecture. As for the key license, since is embedded on the hardware, you will have no issues activating the OS.
      After the installation, review our FTP for the drivers:

      ftp://ftp.azulletech.com/Software/Drivers/Access%20and%20Byte/

      Keep us posted with the progress.

      Thank you

    • #12429
      watts428
      Participant

      I was able to download the media creation tool, not from your link as it didn’t work. I did create the 8.1 USB drive and booted to it. The problem is before you can start the installation, you have to put a key in. I was able to find a universal key on the internet and get it installed. I then downloaded a utility to read the key out of BIOS. I tried to activate the OS with the key from BIOS but it says “That key can’t be used to activate this edition of Windows. Please try a different key.”

      Any other suggestions?

    • #12437
      watts428
      Participant

      **** UPDATE*****

      After getting Windows 8 reinstalled as described, I found a link to a Windows 10 Media Creator. If your stick was previously upgraded to windows 10 you can use this link to create a Windows 10 install USB drive and install Windows 10. It will install and give you a digital activation of Windows 10. Download the Azulle Access Windows 10 wireless drivers from the above link in this thread and you are set. I don’t know if there are other drivers needed from Azule as I have not gotten that far in testing.
      Here is the link:{go.microsoft.com/fwlink/?LinkId=691209}

      EDIT: I don’t know why the link won’t work, but if you manually type it in a browser it will automatically start to download the Media Creator

      Thanks!

    • #13819
      qwarlock
      Participant

      Hey guys,

      I can not get the bios to come up. The box itself goes off and on. The power goes blue and then red and back to blue. There is no signal out of the video. I tried your restore technique but it does not seem to include the bios. What do I do next?

    • #13844
      Azulle Support Team
      Spectator

      Hello qwarlock,

      Please reach out to us immediately so that our technicians could go over all the details to this issue and provide you the absolute best solution. If you’re unable to reach us directly, do not hesitate to reach us via email @azulletech.com”>support@azulletech.com or through live chat. We’re available mon-fri 9am – 10pm eastern time

      Best regards.

    • #16537
      newedgar
      Participant

      Hi guys, how to get ftp user and pass for download reatore files?.

      Best regards
      Edgar C.

    • #16603
      Azulle Support Team
      Spectator

      Hello Edgar,

      Thank you for using our Forums. You don’t need a FTP user or password to get access to files. Please verify that you are able to reach this URL: ftp://ftp.azulletech.com
      In the case that you are using a FTP client (Ex: Filezilla) you can use anonymous as the user with no password.

      Best regards.

    • #19592
      LELIO59
      Participant

      How I can do the process with my Access Mini Stick? I need to restore it to factory reset???

    • #19593
      LELIO59
      Participant

      I have a problem with my Access Mini PC Stick, I turn it on and only show the Quantum Icon an at the bottom centre the circle turning, already have more than 3 hours and nothing happens, no application opens.
      For that reason I think it would be better to make a factory reset but there are no steps for my Access Mini PC Stick.
      Could you please tell me the steps need to follow?
      Or any recommendation from the experts of what to do.
      Thank you very much,

    • #19742
      Azulle Support Team
      Spectator

      Hello LELIO59,

      Thank you for using our Forums. Please find the instructions for the restore process in the Plus devices here:

      https://azulletech.com/topic/factory-restoring-your-azulle-plus-device/

      Do not hesitate to contact us if you have further questions or concerns.

      Best regards.

    • #25940
      huzyyy
      Participant

      Hi ,

      I have a Quantum Access LAN with Windows 10 64bit bought from Amazon 2 years ago . Where I will find the restore files for the 64 bit system ? I tried with the restore files for the 32 bit sistem but the device doesn’t boot from bios from the USB . Any help ? Thanks

    • #26039
      Azulle Support Team
      Spectator

      Hello huzyyy,

      Thank you for using the Azulle forums. The Quantum Access only supports Windows 10 32 bits OS, you probably have an Access Plus:

      https://azulletech.com/product/access-plus-fanless-windows-mini-pc-stick/

      If that is the case, please use these instructions instead:

      https://azulletech.com/topic/factory-restoring-your-azulle-plus-device/

      Let us know if you need further assistance.

      Best regards

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