Quantum Access wont boot, stuck on red light

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  • #22163

    vbdcb
    Participant

    I used the device successfully for a week but today it will not boot up. The light will not turn blue and instead stays red when plugged in to power. It hasn’t been dropped or damaged.

    Any help would be appreciated.

    Thanks,
    David

  • #22185

    Azulle Support Team
    Keymaster

    Hello vbdcb,

    Thank you for using our forums. We are very sorry for the inconvenience you are experiencing. Let us provide you some troubleshooting:

    1- Follow these steps: unplug everything, wait 10 secs, turn the TV on, connect all the cables, pick the proper HDMI and then turn the device on.
    2- There are two microUSB ports, one for USB and the other one for the power supply, please make sure that you are using the proper one.
    3- Could you try the device with a different TV or monitor? Just to make sure if the behavior is the same.

    Let us know if with those recommendations the device works and do not hesitate to contact us directly if you have further questions or concerns.

    Best regards

  • #23344

    wbrproductions
    Participant

    Azulle support simply cuts and pastes the same answer for every question.

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