- March 5, 2018 at 20:31 #22163vbdcbParticipant
I used the device successfully for a week but today it will not boot up. The light will not turn blue and instead stays red when plugged in to power. It hasn’t been dropped or damaged.
Any help would be appreciated.
- March 6, 2018 at 15:07 #22185Azulle Support TeamSpectator
Thank you for using our forums. We are very sorry for the inconvenience you are experiencing. Let us provide you some troubleshooting:
1- Follow these steps: unplug everything, wait 10 secs, turn the TV on, connect all the cables, pick the proper HDMI and then turn the device on.
2- There are two microUSB ports, one for USB and the other one for the power supply, please make sure that you are using the proper one.
3- Could you try the device with a different TV or monitor? Just to make sure if the behavior is the same.
Let us know if with those recommendations the device works and do not hesitate to contact us directly if you have further questions or concerns.
- July 15, 2018 at 13:24 #23344wbrproductionsParticipant
Azulle support simply cuts and pastes the same answer for every question.
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