Quantum Access SSD/flash storage gone

New Home 2019 Forums Quantum Access Quantum Access SSD/flash storage gone

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    • #23166
      quantum broken
      Participant

      I have a quantum access that used to have 32gb of storage total, but some of that storage has vanished: windows shows only 13.5 gb. Before you ask, no, this is not 13 GB available, 13 GB total. As in, Windows thinks I only have 13.5 GB total, and of that, I am down to 700MB available.

      Ever seen this before? Please help?-brian

    • #23169
      quantum broken
      Participant

      Tried extending the volume , showed success, but volume 0 (C:) shows 13gb as size
      volume 1 as system at 100 mb
      volume 2 as recovery at 800mb

    • #23206
      Azulle Support Team
      Spectator

      Hello quantum broken,

      Thank you for reaching out to us. Have you tried to perform a factory restore in the device? That will redo the partitions in the unit:

      https://azulletech.com/topic/quantum-factory-restore/

      Let us know if that solves the issue and do not hesitate to contact us directly if you need further assistance.

      Best regards

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