Quantum Access restore – Exactly how?

New Home 2019 Forums Quantum Access Quantum Access restore – Exactly how?

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    • #26629

      So I need to restore my Quantum Access to factory defaults, it is having issues with services not starting, ridiculously slow network connection and random restarts. I looked up the instructions for doing this, downloaded the file and did everything it tells me to, even though my IT experience tells me this will not work because, despite the instructions showing a vast array of files what is contained in the restore zip is just a slightly adapted bootable Windows installer, copying this to a plain formatted USB stick will not let it boot because it isn’t seen as a bootable device But nonetheless I followed the instructions.
      Problem is, the boot menu does not list the SD card. If I try to use a powered USB hub it does not see the USB drive and the PC does not see my regular Bluetooth keyboard until long after I am past the time to get into the boot menu or BIOS, so the result is I can either have a keyboard to tell it to change boot device but not have a boot device or have a boot device and have no keyboard to tell it to boot to the device.
      How can I restore this? Right now I’m about ready to throw it in the trash and give up on Azulle products

    • #26664
      Azulle Support Team

      Hello takg40,

      Thank you for using our forums. We are very sorry that the instructions posted here for the factory restore didn’t work, We can try to find why exactly was failing however we can recommend you a different approach.

      Please use the follow video as tutorial on how to perform a regular Windows installation:

      Using this tool from Microsoft to make a USB bootable with the latest Windows build https://go.microsoft.com/fwlink/?LinkId=691209

      Remember for the Quantum Access you need to make sure that you select 32 bits and the same edition that your unit had before: Windows 10 Home

      Let us know if you need further assistance.

      Best regards

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