QA PC Stick is dead

New Home 2019 Forums Quantum Access QA PC Stick is dead

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    • #23215

      I bought this stick back in 2016. Since then it has worked fine and I’ve rarely had to touch it, except to reset and add a USB 3.0 extender strip. It’s also always on since I use it in my living room as the main television media player. A few days ago, I come home to play some music and I get absolutely no response from the PC stick. Not from the Bluetooth keyboard nor the USB keyboard. I tried a power reset and saw that the red LED lights up for a split second and then nothing. I press the power button and nothing. Nothing displayed on the TV and no red LED after the power button is pressed. I’m not sure what happened to the thing but it refuses to turn at all now. Using the original power supply as well. Is there something I’m missing or is this thing just done?…

    • #23245
      Azulle Support Team

      Hello garzajaycee,

      Thank you for using our forums. We are very sorry for the inconvenience that you are experiencing. Let us provide you some troubleshooting:

      1- Follow these steps: unplug everything, wait 10 secs, turn the TV on, connect all the cables, pick the proper HDMI and then turn the device on.
      2- There are two microUSB ports, one for USB and the other one for the power supply, please make sure that you are using the proper one.
      3- Could you try the device with a different TV or monitor? Just to make sure if the behavior is the same.
      4- Do you know if the computer was performing a Windows Update ?

      Let us know if with those recommendations the device works.

      Do not hesitate to contact us directly if you need further assistance.

      Best regards

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