- March 20, 2016 at 09:22 #4129MaxGuest
It shows “AZULLE Technology Inspired by Real People V 4.30” on a screen and stays like that forever.
Last night powered off Win 10 on it from windows menu as usually. This morning it does not boot up. Disconnected LAN cable and USB from it – makes no difference.
Quantum Access LAN Windows 10 Fanless Mini PC Stick
- March 28, 2016 at 10:27 #4233MaxGuest
Quick responses, guys…
way to go!
- August 7, 2016 at 20:31 #5656AbdalrhmanGuest
i’m facing the same issue , i tried to contact them but no response
- August 8, 2016 at 17:04 #5684Azulle Support TeamSpectator
We receive your emails and we already respond to them. We try to respond our emails as fast as we can but it could take 1 or 2 days, yours came at the weekend, so Monday first thing in the morning we gave you the support you were requesting. Do not hesitate to reach out to us directly, via email, through live chat, or even using our forum.
- August 12, 2016 at 06:11 #5714DerinGuest
I am having the same problem as described above, I went restart Windows 10 after updated installed and now the pc stick will not boot beyond the quantum access title screen.
- August 15, 2016 at 16:34 #5744Azulle Support TeamSpectator
It seems that something went wrong in the update process and probably some Windows file got corrupted. My first recommendation will be to try the device in a different TV or monitor, just to verify that output is the same.
The ultimate solution is to perform a factory restore on the device, that will reinstall the Operative System, giving you a clean and fresh Windows to start again. You can follow the instructions of how to make it here.
Do not doubt to contact us if you have any question or need further help.
- August 16, 2016 at 09:59 #5750Keith KolboGuest
I have the same issue. I am downloading the factory reset. I hate to loose all my program installations and data, but at least I should be able to revive the hardware.
- August 16, 2016 at 10:02 #5751Keith KolboGuest
Unfortunately a factory reset will not work. I can push F7 and Del but nothing happens. It is like it is not getting far enough in the BIOS to read the keyboard or maybe far enough to do anything. 🙁
Any other suggestions?
- September 2, 2016 at 07:48 #6028Keith KolboGuest
My problem turned out to be some sort of conflict between the QA and an HP printer. I removed the printer and it boots normally.
All is well.
- September 14, 2016 at 11:21 #6247LARGuest
I’m having the same problem. Please advice. I already tried resetting to factory with both Windows 8 and 10 to no avail. Nothing connected to the Quantum Acces but the USB drive with the Windows version you guys provided and a keyboard.
I can get it to the “Getting devices ready” screen, up to a 100%, then the “Getting Ready” screen, and then it just shuts down. If I turn it on again I get the “Windows not installed correctly, try reinstalling” error.
Stuck in this loop for the 10th time now.
Thanks for your help!
- October 20, 2016 at 19:00 #7426Chris HigginsGuest
Hi straight out of the box it powers up and all I get is AZULLE Technology Inspired by Real People V 4.30 what should I do?
- October 21, 2016 at 10:37 #7446Azulle Support TeamSpectator
Let me provide you some troubleshooting:
1- Follow these steps: unplug everything, wait 10 secs, turn the TV on, connect all the cables, pick the proper HDMI input and then, turn the device on.
2- There are two microUSB ports, one for USB and the other one for the power supply, please make sure that you are using the proper one.
3- Could you try the device with a different TV or monitor?
If you have any question or need further help, do not hesitate to reach out directly to us.
- February 9, 2018 at 21:33 #21925Bak3rParticipant
Same issue here. initial set up after Windows updated now has me in a reset error message.
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