M.2 SSD drive doesn't work!

New Home 2019 Forums Azulle Byte 3 M.2 SSD drive doesn't work!

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    • #22448
      electrotype
      Participant

      I bought a Samsung PM961 Polaris 128GB M.2 ( https://www.amazon.ca/gp/product/B071RCFGLZ/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1 )

      I followed the instructions to install the drive :

      When plugged in, the Byte3 now flashes and doesn’t boot:

      When I remove the SSD, the Byte3 boots properly again.

      Please help.

    • #22466
      electrotype
      Participant

      In case it helps someone one day, I received a reply by chat.

      I ordered a “PCIe” M.2 SSD, where the Byte3 supports “SATA” M.2 SSD.

      Also :

      These are the requirements for additional storage in the Byte3:
      2.5 SSD SATA up to 512 GB
      m.2 2280 SATA up to 320 GB

    • #22539
      electrotype
      Participant

      I bought a 250G SATA M.2 SSD and now everything runs fine!

    • #23301
      tedkuma
      Participant

      Irritated and disappointed. I bought the Byte3, researched online, bought a Samsung M2 970 evo, 250 GB SSD, watched lots of youtube videos and researched migrating the OS to the new drive. Put the new drive in, same problem as electrotype above. Flashing light on byte 3 and will not work with the SSD. Hours wasted, money spent and back to the basic Byte3 which does not have enough space to update windows10. Don’t buy it. Buy a real computer that has a SSD large enough to work with the OS. I could not make a USB boot for windows as a back up, because the installed 32GB drive is too small, already almost used up with the installed Windows. If new high end SSD drives don’t work, AZull should tell everyone before they waste other peoples’ time and money. I am in Japan, ordered the byte3 and the ssd card from the USA, Amazon. Pain to try to ship it back, will check now to see if I can return the SSD. Another note, as I saw in another post, the screws in the byte3 base are soft and bend/warp easily. If you attempt to add a drive, get the perfect screwdriver size and be very gentle with the screws. Also the heat pad that you install comes with the Byte3. It is like putty and when I removed my SSD card (because it would not function) the heat pad stuck to the base of the Byte3 and made removing the base difficult. Not sure what will happen if its in for a long period of time. Mine was only in 5 minutes.

    • #23330
      Azulle Support Team
      Spectator

      Hello tedkuma,

      Thank you for using our forums. We are sorry for the inconvenience that you had experience. We would like to mention that you can always reach out directly to us and our support team will gladly assist you and provide you any information that you need regarding to the computer. The Byte3 doesn’t support PCIe M.2s, just SATA, we have that specified in our Amazon listing and in our own website. We also have information in this same forum about the Windows Updates issue[1] and even how to transfer the whole OS to the SSD drive once you set it up[2].

      [1]https://azulletech.com/topic/windows-update-no-space-issue/

      [2]https://azulletech.com/topic/how-do-i-migrate-from-the-default-sd-card-to-a-bigger-one/#post-23244

      Again, we apologies for the inconvenience and do not hesitate to contact us if you need further assistance.

      Best regards.

      • #23341
        tedkuma
        Participant

        Thanks, you are right, the information was there and I just was too clueless to know the difference between SATA and the wrong one I ordered. Sorry. I got a SATA one now and cloned, but not sure if it will boot from there, that will be my next adventure.

    • #23363
      Azulle Support Team
      Spectator

      Hello tedkuma,

      but not sure if it will boot from there

      Now that Windows has been cloned to the new drive, just restart the computer, get access to the BIOS and select the SSD as the first option to boot. That would do the trick.

      If you need further assistance, please do not hesitate to contact us directly, we have a support email: @azulletech.com”>support@azulletech.com and phone line available: 786 233 6769 ext.1

      Best regards

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