- July 21, 2017 at 15:18 #15231
Hi, My Lynk remote worked perfect last night when plugged into my Byte Plus. This morning, I have tried it on three different computers running Windows 10 and all of them give the same error that the USB device I have connected is not recognized and has malfunctioned. Device manager says “Device descriptor request failed” I am assuming the dongle has died. How do I need to go about replacing it, or is there a simple fix? Thanks.
- July 27, 2017 at 14:00 #15492
Azulle Support TeamKeymaster
Please reach out directly to us so we can provide you the absolute best solution. If you’re unable to reach us directly, do not hesitate to reach us via email or through live chat. We’re available mon-fri 9am – 10pm eastern time.
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