Lynk Not Working after Sleep/Hibernate

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    Posts
  • #21772

    nurhalim88
    Participant

    Hi, I am using Windows 10 Latest updates. The standby button on the Lynx works great. Once I wake the PC up Lynx is not working anymore unless i restart the PC. Please advice.

    Thank You.

  • #21775

    Azulle Support Team
    Keymaster

    Hello,

    Thank you for using our forums. Please make sure that the remote is in the proper mode. Once you turn on the computer just toggle between the modes by pressing the IR Learn, the LED should blink blue meaning that you can start using it again.

    Do not hesitate to contact us if you need further assistance.

    Best regards

  • #21778

    nurhalim88
    Participant

    Hi Luis,
    I tired pressing IR Learn several times but still end up failed.
    When I pressing standby button Windows goes into Sleep Mode, Lynx start blinking blue light which means Lynx not detect the USB dongle.
    Then I turn on the computer again then blue blinking light stop but Lynx still not working.
    I need to restart this computer and start windows all over again just to make sure Lynx working again.
    Please help to solve this.

    Thanks.

  • #21916

    Azulle Support Team
    Keymaster

    Hello nurhalim88,

    Thank you for the update. Have you tried removing the dongle and connecting it again? Also can you try with a different PC, just to confirm if the behavior is the same.

    You can reach out to us directly via email: support@azulletech.com or phone: +1 786 233 6769. We are available from Mon to Fri 9:00 am to 5:00 pm

    Best regards

  • #26544

    smithmal
    Participant

    You might want to set you USB ports in your BIOS to never sleep/stay active. You could also try different USB ports on your PC and/or hooking up the dongle to a USB hub.

    smithmal

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