Looks cool, does it do anything?

New Home 2019 Forums Azulle Access 3 Looks cool, does it do anything?

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    • #26992

      Just received my new Access3, followed the not terribly complicated instructions. Plugged device in and red light came on, inserted receiver for lynx keyboard/mouse, connected device to HDMI port labeled HD 1080p@60hrz+, pressed on button, red light turned blue and nothing else. I confirmed that device was connected to HDMI 5 port and that TV input was set to HDMI 5. Still nothing. Pressed on/off button light turned red. Pressed again and light turned blue but nothing else. Lastly I unplugged device and waited a full five minutes before plugging back in and repeating process. Nothing. Repeated entire process with each of the other ports HDMI 1-4, more of the same. Any suggestions? TV is a 55 inch Visio. I confirmed that it is functioning correctly. Any suggestions?

    • #27007
      Azulle Support Team

      Hello jlawley,

      Thank you for using the Azulle forums. We are very sorry for the inconvenience you are experiencing. Let us provide you some troubleshooting:

      – Follow these steps: unplug everything, wait 10 secs, turn the TV on, connect all the cables, pick the proper HDMI and then turn the device on.
      – Could you try the device with a different TV or monitor? Just to make sure if the behavior is the same.

      Let me know if with those recommendations the device works.

      Best regards

    • #27729

      Have you tried changing HDMI cable?

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