Ethernet adapter issue

New Home 2019 Forums Azulle Byte Plus Ethernet adapter issue

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  • #9836

    jonfreeman

    Today I was able to connect my device to Ethernet for the first time. To my surprise, when I connected it to my router, I noticed that it would not no matter what I tried, connect to Ethernet.
    After about an hour of research, trying the cable on different devices, different router ports and cables, and digging into the Windows 10 Device Manager, I noticed there was no Network/Ethernet Adapter!
    This has frustrated me, as I bought a long Ethernet cable specifically for this device and would like to find a solution. Please response as soon as possible. I would like to get this issue resolved whenever possible.
    I have pictures as proof if need be.

    Thanks!
    -Jon Freeman

  • #9846

    Azulle Support Team
    Keymaster

    Hello Jon,

    Thank you for reaching out to us. We are very sorry for that inconvenience. Please reinstall the driver in order to regain connectivity:

    ftp://ftp.azulletech.com/Software/Drivers/Byte%20Plus/AX88179_178A_Win10_8.x_v1.18.2.0_Drivers_Setup_v1.0.0.0.zip

    In case you did and the device is still unresponsive, please reach out to our email support team: support@azulletech.com

    Thank you

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