Computer going to BIOS and losing hard drive from BIOS sometimes

New Home 2019 Forums Azulle Inspire Computer going to BIOS and losing hard drive from BIOS sometimes

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  • #28752

    ricard0123
    Participant

    I’ve been having this issue for a while. The computer will randomly crash with BSOD and say a critical process failed or something like that. The last time it BSOD with Unexpected Store Exception. It will get stuck in the BIOS because it can’t see the hard drive or will try to boot using the PXE . I then have to reboot it to get it back to working conditions. I’m running Windows 10. Any ideas? I’m thinking of returning it if I can’t get this issue resolved soon.

  • #29125

    Victor Genao
    Keymaster

    Hello Ricard. It sounds like the storage in the device is failing, may I ask what model it is? Typically when the eMMC starts to fail this is the behavior we see, unfortunately if it is indeed the eMMC failing, we must send it to factory for repairs.

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