Clock losing time

Home Forums Quantum Access Clock losing time

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  • #4115

    Qurius

    I’m noticing that the clock is losing time badly…loses about 1 minute for every 5 minutes. Has anyone seen this happening?

  • #4416

    Igor Futritski

    Yes,
    I see the clock is losing time as well.

  • #4667

    Dave

    I see it as well. Something is wrong with the hardware clock. When I look at the Windows event viewer, I see a number of entries like this one:

    The system time has changed to ‎2016‎-‎04‎-‎29T16:00:16.500000000Z from ‎2016‎-‎04‎-‎29T17:00:16.501525100Z.
    Change Reason: System time synchronized with the hardware clock.

    I’ll resync with an internet clock, but within an hour or so, the clock is out of whack again.

    Solutions such as this (http://superuser.com/questions/513677/major-clock-drift-while-computer-is-awake) talk about changing the CMOS battery, but as far as I can tell, I can’t access the innards of this PC.

    If this can be fixed, this would be an awesome computer; without the fix, this is useless for my application, which relies on the system clock.

  • #5697

    Robert H. Ballan

    I am also plagued by the clock problem. It always involves a loss — never a gain of time. I’ve updated, synced, restarted and done everything I could think of to cure this. I strongly suspect a hardware problem. This flaw in an otherwise great product is very sad as it compromises its utility. Hopefully, tech will come up with a fix or a new model to replace the affected machines at a reduced price.

    I’d appreciate some sort of a response.

    Thank you.

  • #5752

    Azulle Support Team
    Keymaster

    Hello Robert,

    Please contact us directly so we can troubleshoot your device and help you with the issue you are experiencing. Reach us at support@azulletech.com or at 786 233 6769 mon-fri from 9:00 to 5:00

    Thank you

  • #13426

    pfriedma
    Participant

    Can someone post a solution to this one? It’s happening to my stick PC as well.

    Thanks.

    —Paul

  • #13463

    LuisTP
    Participant

    I’m having the same problem with my stick PC, the resync with an internet clock work for a while.

  • #13689

    Azulle Support Team
    Keymaster

    Hello,

    Thank you for using the Azulle forums. We are currently investigating this issue, thank you for the feedback. As a possible solutions, these can be tried:

    First you can change Time Synchronization Interval in Windows:
    http://www.wikihow.com/Change-the-Time-Synchronization-Interval-in-Windows

    Or you can create a task to schedule the time sync:
    https://www.pretentiousname.com/timesync/

    There is also the third party option to get the time sync and use the settings you want, like doing it in less than 1 hour:
    http://www.timesynctool.com

    You can also reach out to us directly via phone 786 233 6769 our by using our tech support email: support@azulletech.com

    Best regards.

  • #15065

    shay.a
    Participant

    ,
    I saw the correspondence about the PC that suffer from time losing.
    I have a critical problem: my PC is “jumping” back in time . for example – each hour the real time clock ig jumping back 20 mintues, on another PD the real time clock jumped 11 hours back!!.
    I have many Azulle PC Quantum Access) many of them suffer from this critical problem.
    Please note that my Azulle PC is NO CONNECTED to the internet so I cannot synchronize it with the internet!
    Can you help me ASAP? We are trying to install the PC at a customer location and have this major problem
    Thank you

  • #15070

    Azulle Support Team
    Keymaster

    Hello shay.a,

    Please reach out directly to us at 786 233 6769 ext 1. We’d gladly assist you. If you’re unable to reach us directly, do not hesitate to reach us via email: support@azulletech.com or through live chat. We’re available mon-fri 9am – 10pm eastern time.

    Best regards

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