Clock losing time

New Home 2019 Forums Quantum Access Clock losing time

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    • #4115
      Qurius
      Guest

      I’m noticing that the clock is losing time badly…loses about 1 minute for every 5 minutes. Has anyone seen this happening?

    • #4416
      Igor Futritski
      Guest

      Yes,
      I see the clock is losing time as well.

    • #4667
      Dave
      Guest

      I see it as well. Something is wrong with the hardware clock. When I look at the Windows event viewer, I see a number of entries like this one:

      The system time has changed to ‎2016‎-‎04‎-‎29T16:00:16.500000000Z from ‎2016‎-‎04‎-‎29T17:00:16.501525100Z.
      Change Reason: System time synchronized with the hardware clock.

      I’ll resync with an internet clock, but within an hour or so, the clock is out of whack again.

      Solutions such as this (http://superuser.com/questions/513677/major-clock-drift-while-computer-is-awake) talk about changing the CMOS battery, but as far as I can tell, I can’t access the innards of this PC.

      If this can be fixed, this would be an awesome computer; without the fix, this is useless for my application, which relies on the system clock.

    • #5697
      Robert H. Ballan
      Guest

      I am also plagued by the clock problem. It always involves a loss — never a gain of time. I’ve updated, synced, restarted and done everything I could think of to cure this. I strongly suspect a hardware problem. This flaw in an otherwise great product is very sad as it compromises its utility. Hopefully, tech will come up with a fix or a new model to replace the affected machines at a reduced price.

      I’d appreciate some sort of a response.

      Thank you.

    • #5752
      Azulle Support Team
      Spectator

      Hello Robert,

      Please contact us directly so we can troubleshoot your device and help you with the issue you are experiencing. Reach us at @azulletech.com”>support@azulletech.com or at 786 233 6769 mon-fri from 9:00 to 5:00

      Thank you

    • #13426
      pfriedma
      Participant

      Can someone post a solution to this one? It’s happening to my stick PC as well.

      Thanks.

      —Paul

    • #13463
      LuisTP
      Participant

      I’m having the same problem with my stick PC, the resync with an internet clock work for a while.

    • #13689
      Azulle Support Team
      Spectator

      Hello,

      Thank you for using the Azulle forums. We are currently investigating this issue, thank you for the feedback. As a possible solutions, these can be tried:

      First you can change Time Synchronization Interval in Windows:
      http://www.wikihow.com/Change-the-Time-Synchronization-Interval-in-Windows

      Or you can create a task to schedule the time sync:
      https://www.pretentiousname.com/timesync/

      There is also the third party option to get the time sync and use the settings you want, like doing it in less than 1 hour:
      http://www.timesynctool.com

      You can also reach out to us directly via phone 786 233 6769 our by using our tech support email: @azulletech.com”>support@azulletech.com

      Best regards.

    • #15065
      shay.a
      Participant

      ,
      I saw the correspondence about the PC that suffer from time losing.
      I have a critical problem: my PC is “jumping” back in time . for example – each hour the real time clock ig jumping back 20 mintues, on another PD the real time clock jumped 11 hours back!!.
      I have many Azulle PC Quantum Access) many of them suffer from this critical problem.
      Please note that my Azulle PC is NO CONNECTED to the internet so I cannot synchronize it with the internet!
      Can you help me ASAP? We are trying to install the PC at a customer location and have this major problem
      Thank you

    • #15070
      Azulle Support Team
      Spectator

      Hello shay.a,

      Please reach out directly to us at 786 233 6769 ext 1. We’d gladly assist you. If you’re unable to reach us directly, do not hesitate to reach us via email: @azulletech.com”>support@azulletech.com or through live chat. We’re available mon-fri 9am – 10pm eastern time.

      Best regards

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