Can’t turn on PC

Home Forums Quantum Byte Can’t turn on PC

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  • #24354

    jamesanjum
    Participant

    Hi there – can anyone help please? Although the red stand by light is on the mini PC I cannot get the computer which I bought for my sister to switch on. The PC worked for two years but recently she tried to turn it on and it wouldn’t work. On my visit to her I tried but also couldn’t get it to switch on. Is there a resit button?

    The unit is the Quantum Byte. RAM 2GB DDR3L with 32 GB of memory.

    Thanks

    Barrymore

  • #24437

    Luis Rafael Rodriguez
    Keymaster

    Hello jamesanjum,

    Thank you for using the Azulle Forums. First please check the power supply, could you stated that you are using the correct adapter? 12V ~ 1A. Second, have you tried with a different TV or monitor, or at least different cables?

    Finally do the follow steps:
    1- Disconnect the device from the power supply and unplug all the other cables
    2- Turn off the TV
    3- Wait 5 min
    4- Connected everything again and turn the TV
    5- Turn the device once again

    Please update us with the results.

    Best regards

    • #24606

      ponsumkey
      Participant

      Hello everyone, my name is Pon, nice to meet you

  • #24610

    Luis Rafael Rodriguez
    Keymaster

    Hello ponsumkey,

    Welcome to the Azulle Forums, please start a new Topic if you need technical support or contact us directly at support@azulletech.com

    Best regards

  • #25955

    eavidan
    Participant

    Hello,
    I have the same issue, and it was not solved by doing the above
    it worked fine for me just a few days ago, and today it simply does not turn on
    this never happened to me before

    any suggestions?

  • #26038

    Luis Rafael Rodriguez
    Keymaster

    Hello eavidan,

    Thank you for using the Azulle forums. Please reach out to us immediately so that our technicians could go over all the details to this issue and provide you a solution. You can reach us via email: support@azulletech.com or through our phone number: +1 786 233 6769. We’re available mon-fri 9am – 5pm eastern time.

    Best regards

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