- October 4, 2018 at 09:28 #24354jamesanjumParticipant
Hi there – can anyone help please? Although the red stand by light is on the mini PC I cannot get the computer which I bought for my sister to switch on. The PC worked for two years but recently she tried to turn it on and it wouldn’t work. On my visit to her I tried but also couldn’t get it to switch on. Is there a resit button?
The unit is the Quantum Byte. RAM 2GB DDR3L with 32 GB of memory.
- October 5, 2018 at 11:28 #24437Azulle Support TeamSpectator
Thank you for using the Azulle Forums. First please check the power supply, could you stated that you are using the correct adapter? 12V ~ 1A. Second, have you tried with a different TV or monitor, or at least different cables?
Finally do the follow steps:
1- Disconnect the device from the power supply and unplug all the other cables
2- Turn off the TV
3- Wait 5 min
4- Connected everything again and turn the TV
5- Turn the device once again
Please update us with the results.
- October 11, 2018 at 09:13 #24606ponsumkeyParticipant
Hello everyone, my name is Pon, nice to meet you
- October 12, 2018 at 11:18 #24610
- January 5, 2019 at 09:47 #25955eavidanParticipant
I have the same issue, and it was not solved by doing the above
it worked fine for me just a few days ago, and today it simply does not turn on
this never happened to me before
- January 17, 2019 at 15:11 #26038Azulle Support TeamSpectator
Thank you for using the Azulle forums. Please reach out to us immediately so that our technicians could go over all the details to this issue and provide you a solution. You can reach us via email: @azulletech.com”>firstname.lastname@example.org or through our phone number: +1 786 233 6769. We’re available mon-fri 9am – 5pm eastern time.
You must be logged in to reply to this topic.