Can’t remove micro sd card

New Home 2019 Forums Quantum Access Can’t remove micro sd card

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    • #13542
      pcstickuser
      Participant

      I put a 128GB micro SD card into the card slot and it works fine, but I can’t remove it. When I press on the card to release nothing happens and the card does not extend out from the case so there’s nothing to grab hold of. How do I get this card out?

    • #13590
      Azulle Support Team
      Spectator

      Hello pcstickuser,

      Thank you for using our forums. Please make sure that you are pushing the microSD card as far as you can into the tray, you might need to use your nail in order to proper make it go further.

      Best regards.

    • #13598
      pcstickuser
      Participant

      Yes, I’ve tried that multiple times. It doesn’t eject or release.

    • #13622
      Azulle Support Team
      Spectator

      Hello pcstickuser,

      We are very sorry to read that, could you provide us some pictures of the current state of the unit with the microSD card? Please send them to @azulletech.com”>support@azulletech.com and include the serial number of the unit. We will inspect the issue and provide you the best possible solution.

      Best regards.

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