Can\'t Download from Windows 10 Store.

New Home 2019 Forums Quantum Access Can\'t Download from Windows 10 Store.

  • Author
  • #5607

    Mark Huss

    Just brought Azulle Quantum Access w/o LAN. After hooking it up, I started trying it out. When I opened Windows 10 Store, I selected the first app I wanted to download. The Description screen came up, and five seconds later Windows Store closed! Looked around, but no clue. Any help?

  • #5637

    Azulle Support Team

    Hello Mark,

    Thank you for reaching out to us. Could you verify if you have the Windows Update service running? Do the follow:

    – Click File explorer.
    – Click Right Mouse button on This PC -> Select Manager
    – Select Services and Applications -> Services -> double click Windows Update
    – In Windows Update Properties (Local Computer) -> General -> Startup type: select Automatic -> click OK

    Please, let us know if that fix the issue.

    Thank you,

  • #7422

    Tim C

    Just got 4Gb version of Byte Plus with Windows 10. Same issue. Windows Store opens up, but typing in the Store search or opening any app details (before download) closes the Windows Store App. The error from Windows Events is attached below.
    Tried Windows Update – fails to update. Tried clearing up Windows Store cache – doesn’t resolve the issue. Just launched Windows 10 reset without an option to keep any files or applications. This should wipe the storage and reinstall the OS. Haven’t had a chance to try Windows Update or open Windows Store app yet.

    Log Name: Application
    Source: Application Error
    Date: 10/19/2016 9:38:18 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Faulting application name: WinStore.Mobile.exe, version: 2015.10.13.1, time stamp: 0x561cbf2e
    Faulting module name: twinapi.appcore.dll, version: 10.0.10586.0, time stamp: 0x5632d2f5
    Exception code: 0xc000027b
    Fault offset: 0x000000000004b199
    Faulting process id: 0x17a0
    Faulting application start time: 0x01d22a8bbc2462b4
    Faulting application path: C:\Program Files\WindowsApps\Microsoft.WindowsStore_2015.10.13.0_x64__8wekyb3d8bbwe\WinStore.Mobile.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
    Report Id: 483381ba-dae6-4108-b445-42451c0747b9
    Faulting package full name: Microsoft.WindowsStore_2015.10.13.0_x64__8wekyb3d8bbwe
    Faulting package-relative application ID: App

  • #9711


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