Can't connect to any network with Inspire i5-7200U & Ubuntu 18.04

Home Forums Azulle Inspire Can't connect to any network with Inspire i5-7200U & Ubuntu 18.04

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  • #24121

    g.threepwood
    Participant

    I’ve been unable to get either the Ethernet or Wi-fi to work with a Ubuntu 18.04 live bootable USB key. It can recognize available wi-fi networks and it will attempt to connect but always gives a “cannot connect” error.

    It can recognize when the Ethernet cable is plugged in, but always gives a “cannot connect” error. I know the cable is fine. It’s strange that both wi-fi and ethernet don’t work and give similar errors.

    The router is fine, I have other devices connected by both Ethernet and wi-fi.

    Can anyone help me?

    Thanks

  • #24129

    Luis Rafael Rodriguez
    Keymaster

    Hello g.threepwood,

    Thank you for using the Azulle forums. We had a customer with a similar experience, he provide us the follow feedback:

    “I was finally able to get Ubuntu installed after a friend of mine made the suggestion to turn off virtualization in the bios settings. Once I did that, Ubuntu installed with zero issues.”

    In order to do that, please access to the BIOS and disable the follow setting: BiOs -> Advance -> CPU Configuration -> Intel (VMX) Virtualization Technology. Don’t forget to save that configuration by going to the last tab: “Save & Exit” and select the “Save and Reset” option.

    Let us know if that works.

    Best regards.

    • #24169

      g.threepwood
      Participant

      I disabled the indicated option in BIOS, but I’m still having the same issue.

      Also, I tried the Mint 19 distribution and I have the exact same issue with both WiFi and Ethernet: Says “connecting” and then says “disconnected”.

      I checked the logs on the router and I can see that it is making a DHCP request (I can see the Inspire’s MAC address), and the router responds with an IP address. There is nothing beyond that.

      I’m not a Linux wiz so I’m not sure what to check on that end, but I’ve never had a problem like this in the past. Usually it either works completely or not at all.

      Any more suggestions?

      Thanks

  • #24171

    g.threepwood
    Participant

    I FIXED IT.

    The problem was the system time .. it was set to the year 2118. When I set it to something remotely close to the real time, both Ethernet and Wi-Fi is working now.

    Hopefully this will help someone else someday!

    Thanks again for you help.

  • #24186

    Luis Rafael Rodriguez
    Keymaster

    Hello g.threepwood,

    Thank you very much for your feedback. We appreciate your contribution, I am sure that it can help future users. Hope that you can enjoy the device to the fullest now.

    Best regards

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