- November 10, 2016 at 14:48 #7851
New byte plus 4gb arrived today, was working great out of the box. I applied the firmware update listed here it appeared to be successful, automatically shutdown, and it will no longer boot.
I’ve been through all of the remove power, hit button 45 seconds, etc procedures here on the forums but it will not post, you can get the light to go blue/red, but other than that it’s just an expensive paperweight.
Support, what’s the deal from here? Please publicly tell me what the procedure to resolve this is, I do not wish to bury your customers pain behind an email address, just in case others wish to know the products pain points prior to buying during this holiday season 🙂
- November 10, 2016 at 14:53 #7852
the following bios update was applied:
- November 11, 2016 at 11:27 #7860
Azulle Support TeamKeymaster
As per our conversation. We are really sorry for this inconvenience and we thank you for your feedback. I have run the BIOS update in several of our units and all of them seem to be fine however we are opening a case on this to avoid future issues.
Also for future readers we would like to mention that as per now all our units come with the latest BIOS available (the same from our FTP) so there is NOT need to update it.
Please reach out to us at email@example.com with the information required so we can assist you with the best possible solution.
- November 11, 2016 at 13:01 #7862
Thank you for clarifying for future audience and assisting with my request.
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