Brand new byte plus won’t work

New Home 2019 Forums Azulle Byte Plus Brand new byte plus won’t work

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    • #13627

      Will not complete a windows installation out of the box even with windows in boot option #1

    • #13687
      Azulle Support Team

      Hello Adamgoodie12345,

      Thank you for using the Azulle forums. We are very sorry for the inconvenience that you are experiencing. Could you detail a little more where the installation fails? Do you get any error code?

      An ultimate solution will be reinstalling the OS again in the unit by performing a factory restore, these are the steps:

      1 – Download the factory restore file anniversary edition:
      2 – Prepare a USB drive, has to be formatted as NTFS and named WINPE
      3- Decompress the restore file on the root of the USB Drive, meaning that you will have all the folders on the very root of the drive
      4- Insert the USB on one of the ports, and boot from it. In order to do that start tapping the DEL key as soon as you turn on the device. Once in the BIOS (the blueish screen) move to the last tab Save & Exit and override the boot selecting your USB.
      5- Wait that the process finish, reboot the computer and you will be received with the new Windows

      Let us know if that solve the issue and do not hesitate to contact us directly if you have further questions or concerns.

      Best regards

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