Battery not recharging

New Home 2019 Forums Tech Support Battery not recharging

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  • #3297

    Stephanie Coleman

    The original power cord to the Qview was damaged, the pin is missing…I do not know how, probably in travelling. I Couldn’t buy the exact model but did get one thru Amazon. that looked almost identical, inputs and outputs and so on and the model number is identical except it is SAW-0502000 not sw-0502000. The plug fit into the hole on the tablet but doesn’t charge the tablet. I do not know what steps to take from here. Of course the new power supply could be bad…but I do not know how to tell. Yes I am a clueless use. HELP! thanks

  • #3299


    Hello Stephanie,

    Please contact us at with the serial number of your device and the amazon order ID.

    Thank you.

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