After Windows Update the computer will not turn on again

New Home 2019 Forums Tech Support After Windows Update the computer will not turn on again

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    • #7246
      Azulle Support Team
      Spectator

      Hello,

      We have received reports about computers performing the Windows Updates and after that it seems that they are not able to power on again. These issues are associated with the updates from Microsoft and we are working with them to find a solution to correct these situations. For the moment, we recommend NOT to update the system. If you want to move to the Anniversary Update, please use this alternative.

      Keep in mind that many of these updates are done automatically. We advise to avoid that behavior, in order to stop them, follow theses steps:

      Press the Start key and type: “services” (without the quotes).

      Click on Services and locate the Windows Update service, right click on it and select Properties

      In the Startup Type section chose Disable, after that press Stop and confirm the changes clicking the OK button.

      If your device has been affected for the Windows Updates, please reach out to us immediately, via email @azulletech.com”>support@azulletech.com or through live chat. You can also reach us at 786 233 6769 we’re available mon-fri 9am-5pm est.

      Thank you

    • #8067
      Michael woodhouse
      Guest

      Has the problem with win10 updates been solved yet

    • #8075
      Azulle Support Team
      Spectator

      Hello Michael,

      Thank you for reaching out to us. The Windows 10 updates issue was solved already, we also have uploaded a new build from Microsoft with new improvements and bugs corrected. You can see them here:

      Factory Restoring Your Quantum Device

      Factory Restoring Your Quantum Device

      Best regards,

    • #9470
      Leonardo
      Guest

      Hi,

      I´m about to receive my Azulle Access Plus with 4gb and want to know if its safe to run Windows Update or if is it better to leave the OS without updates to avoid bricking?

      Best regards,

      Leonardo

    • #11842
      Azulle Support Team
      Spectator

      Hello Leonardo,

      Please read my previous Post in the Thread, the issue has been corrected with a new restore file.

      Thank you.

      • #29771
        bigjim
        Participant

        Hi,
        I have the same issue, i.e. a couple of weeks ago there was a Microsoft update and in the morning the power indicator was flashing red. It would not start up, i unplugged it and when I powered it on the unit would still not power on, when I press the power on button it just flashes red. I have read here that this is a common problem, and you mention a restore file, but i can find it or how to use it? Thank you.
        Jim

      • #29982
        Victor Genao
        Keymaster

        Hello bigjim,

        If you provide me with the model of your device, I can supply the link to the restore file as well as instructions.

        Thanks,

        ~Vic

        • This reply was modified 5 months ago by Victor Genao.
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