After Windows Update the computer will not turn on again

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  • #7246

    Azulle Support Team
    Keymaster

    Hello,

    We have received reports about computers performing the Windows Updates and after that it seems that they are not able to power on again. These issues are associated with the updates from Microsoft and we are working with them to find a solution to correct these situations. For the moment, we recommend NOT to update the system. If you want to move to the Anniversary Update, please use this alternative.

    Keep in mind that many of these updates are done automatically. We advise to avoid that behavior, in order to stop them, follow theses steps:

    Press the Start key and type: “services” (without the quotes).

    Click on Services and locate the Windows Update service, right click on it and select Properties

    In the Startup Type section chose Disable, after that press Stop and confirm the changes clicking the OK button.

    If your device has been affected for the Windows Updates, please reach out to us immediately, via email support@azulletech.com or through live chat. You can also reach us at 786 233 6769 we’re available mon-fri 9am-5pm est.

    Thank you

  • #8067

    Michael woodhouse

    Has the problem with win10 updates been solved yet

  • #8075

    Azulle Support Team
    Keymaster

    Hello Michael,

    Thank you for reaching out to us. The Windows 10 updates issue was solved already, we also have uploaded a new build from Microsoft with new improvements and bugs corrected. You can see them here:

    Factory Restoring Your Quantum Device

    Factory Restoring Your Quantum Device

    Best regards,

  • #9470

    Leonardo

    Hi,

    I´m about to receive my Azulle Access Plus with 4gb and want to know if its safe to run Windows Update or if is it better to leave the OS without updates to avoid bricking?

    Best regards,

    Leonardo

  • #11842

    Azulle Support Team
    Keymaster

    Hello Leonardo,

    Please read my previous Post in the Thread, the issue has been corrected with a new restore file.

    Thank you.

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