4K over wired network

New Home 2019 Forums Azulle Byte 3 4K over wired network

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  • #21053

    Stephen
    Participant

    I have the Byte 3 all set up but I am running into issues playing 4K content. I was assured that 4K was native on the Byte 3 which is why I spent 300 bucks for it. I get excellent video and audio but there is a severe stutter to both audio and video. It plays a second and hangs for a second. I was told this would play 4K at 60fps. I can get it to play better if I don’t try to run it in full screen mode but its not perfect. What codecs do I need to install to get this to play properly? Regular videos work perfectly.

  • #21232

    George
    Keymaster

    Hello Stephen,

    Thank you for choosing Azulle. We apologize for the inconvenience, we need more information such as what website you might be using to stream. Try using another streaming software of website to test, also if you are using local video what codec are you using. Give us a call or send us an email to support@azulletech.com and a technician will be more than happy to troubleshoot with you. The customer support team is able to assist you between the hours of 9 am and 10 pm eastern, Monday thru Friday.

    Kind Regards,
    George Gonzalez
    IT Department

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