Warranty & Returns

Limited One Year Warranty
For Azulle to honor this limited warranty, you must present a valid proof of purchase of the product.

This warranty is void if the company deems, in its discretion, that the product may have been damaged through modification, improper use, end user negligence, water damage, or tampering of the bar code of the product unit. Damages or data loss due to installing incorrect or invalid operation system is not covered by warranty. This warranty is a limited warranty for repair/replacement of the product, subject to the conditions set forth herein.

Azulle is not liable for consequential, indirect, incidental, special or punitive damages and company’s total liability hereunder shall not exceed an amount greater than the retail purchase price of the product.

Subject to the applicable provisions set forth in this document, with regard to this limited warranty, you are responsible for all costs in connection with the shipping and handling of the product to Azulle, and Azulle is likewise responsible for all shipping and handling of the product back to you. Azulle holds no risk of loss of the product in connection with the transportation and shipment of the product in any way relating to this limited warranty.

 

Limited Manufacturer’s Warranty
Azulle certifies you as the original retail purchaser of the product, if the product has any defects, under normal conditions, such defects will be repaired or replaced with new or reconditioned product, under Azulle’s discretion, without charge, if submitted to Azulle within 365 days from the date of purchase. This warranty only covers manufacturer defects and the product must be returned to Azulle in its original condition, including all accessories. Proof of purchase is required.

 

Refurbished Manufacturer’s Warranty
Factory refurbished units are covered by a 90 day manufacturer defect warranty. Azulle certifies you as the original retail purchaser of the product, if the product has any defects, under normal conditions, such defects will be repaired or replaced with new or reconditioned product, under Azulle’s discretion, without charge, if submitted to Azulle within 90 days from the date of purchase. This warranty only covers manufacturer defects and the product must be returned to Azulle in its original condition, including all accessories. Proof of purchase is required.

 

Changing the OS
Azulle certifies you as the original retail purchaser of the product. If the product was modified with another operating system, Azulle is not responsible for any loss of data or damage due to a failed installation of the operating system. You may purchase another operating system, but our technical support and warranty is limited to the original operating system that came with the product. Attempting to load another OS may render the system inoperable, void the warranty, and erase the embedded product key included with the device. All devices that are serviced but missing the recovery partition due to disk modification, such as partition removal or disk wipe, will be subject to re-imaging fee ($15usd), devices who’ve had the keys removed or modified will be subject to the same fee.

Return Policy
Azulle’s products may be returned for a refund within 30 days of purchase. However, there will be a 15% restocking fee. In order to receive a refund, you must send everything included with the original packaging. Any missing item will be deducted from the refund.

Return Authorization
Please contact Azulle with an order number before shipping unit(s) to Azulle. Information required for a return authorization request MUST include your name and/or company name, telephone number, model number & unit, and order number(s). This includes order numbers from outside vendors such as Amazon, EBay, Newegg, etc. Return Authorization (R/A) number must be clearly marked on outside of each carton when shipped to Azulle. All return authorizations are valid for 14 days from the authorization’s issue date. Return merchandise must be packed in original shipping containers or otherwise packed adequately to prevent damage in shipment.

You are responsible for all risk of damage to or loss of merchandise in transit to Azulle. Azulle reserves the right to reject any merchandise that is not received, packaged and/or marked as instructed herein. You must pay any shipping charges if it is necessary to ship the product for service. However, if the necessary repairs are covered by the warranty, we will pay the return shipping charges to any destination within the United States. Whenever warranty service is required, you must present a copy of the original dated sales receipt as proof of warranty coverage.

Return Process [PDF]